SHIPPING

We’re proud to ship all BASYQS orders from our base in Sydney, Australia. Below you’ll find important details about shipping costs, estimated delivery times, and the regions we currently serve.

 

FREE EXPRESS SHIPPING ON ORDERS OVER $150.*
*Valid only for delivery within Australia. On orders with a minimum spend of $150 AUD.

Order Processing

All orders are processed within 1–2 business days, excluding weekends and public holidays. You’ll receive a confirmation email with tracking details once your order has been dispatched.


Domestic Shipping (Australia)

 

Service Cost Estimated Delivery Time
Standard $10 AUD 2–8 business days
Express $15 AUD 1–4 business days
Free Express Shipping Free On orders over $150 AUD
Sendle Calculated at checkout Based on location

 

International Shipping

 

Service Cost Estimated Delivery Time
Standard International $20 AUD 6–27 business days (avg. 10–20 days)
Sendle International Calculated at checkout 6–27 business days (avg. 10–20 days)

Note: Delivery times may vary depending on customs clearance in your country.

*Countries We Do Not Ship To

Due to current shipping restrictions with our providers (Sendle, Australia Post, and DHL), we are unable to deliver to the following locations:

Ukraine

Russia

Afghanistan

North Korea

Syria

Iran

Yemen

Other regions deemed high-risk or unserviceable by Australian carriers

We continually monitor our carriers’ service updates and hope to expand our shipping coverage where possible.

Customs, Duties & Import Taxes

For international orders, customs or import duties may apply depending on your country’s regulations. These charges are not included in the order total and are the responsibility of the customer.

We recommend checking with your local customs office before placing an order.

Tracking Your Order

Once your order has shipped, you will receive a tracking link via email. You can use this to monitor your parcel's progress.

Delivery Tips

Please ensure your shipping address is accurate to avoid delays.

If you haven’t received tracking details within 3 business days of ordering, contact us.

Orders returned due to an incorrect address may incur an additional redelivery fee.

Need Help?

If you have any questions about your order or shipping, please contact our customer care team at info@basyqs.com